SHIPPING METHODS & RATES

Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). We kindly ask that you anticipate 5-7 business days for local standard shipping and up to 21 business days for shipping outside of Singapore. Standard Shipping Charges apply (if applicable).

• For all orders out of Singapore, please be advised that additional shipping charges may apply.

In the event of foreseeable shipping delays, we will put up a disclaimer on the site to inform beforehand.

To qualify for free delivery, a net purchase of S$150 must be made. For orders below S$150, standard shipping charges apply.

If we attempt to deliver your order, but you are not present to receive it, we will re-deliver on the next available date. However, please note that you will be charged a re-delivery fee of S$5 if your delivery fails two (2) or more times.

International shipping: We currently ship only to limited countries outside of Singapore which include Malaysia, Vietnam and Cambodia.

ORDER STATUS

Any orders placed and received on business days (Monday to Thursday, excluding public holidays) are processed on the next working day in the order in which they are received. Orders placed and received on weekends (Friday, Saturday or Sunday) will be processed on the next business day (Monday). If you have questions about your order, please email us at acc-exe@leafocean.com.sg and we would be happy to assist you.

CHANGE SUBMITTED ORDERS

Once your order is successfully submitted, we regret to inform that we are not able to accommodate to any changes to the order. If you have any enquiries on your order, please contact us at acc-exe@leafocean.com.sg and we will do our best to assist you.

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please contact us at acc-exe@leafocean.com.sg 

To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

RETURNS & EXCHANGES

Online Purchases

For any in-store purchases made from our website ecommerce, you may request for an exchange of the purchase within 7 days from the date of order fulfillment, subject to the following:

• Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;
• All returns and exchanges requests must be accompanied with the original copy receipt/invoice; and
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
• Purchases made with any vouchers will not be eligible for exchange or returns.

Refunds

All refunds are subjected to company discretion based on case-by-case basis. Kindly contact us at acc-exe@leafocean.com.sg within 7 days of purchase together with the valid receipt. When you request for a refund, you will be required to return all products, including complimentary items given during the purchase. 

Partners and Third-Party Platforms

Any request for returns and/or exchanges of products purchased from our official partners (in-store and online), and other third-party platforms, shall subject to the return and exchange policy of the applicable official partner, e-Marketplace, and/or other third-platforms where the product was originally purchased.

Processing of Returns Requests

Please allow up to ninety (90) days for the processing of the refund which will be made via your credit card. Where applicable, all costs and/or expenses associated with the return of the products shall be solely borne by you.

Non-Exchange / Non-Returns

We reserve our right to not process any request for exchange or refund for products which:

• Have been stated as non-returnable or non-exchangeable;
• Were not purchased from our website or any of our offline official stores;
• Were purchased from any unauthorized retailers, websites or other unauthorized sources;
• Were purchases made outside of Singapore; and/or
• Do not meet the requirements set out for “Online Purchases” or “In-Store Purchases” above.

All returns, refunds and exchange requests must be done in accordance with the terms set out above, and/or as instructed by any of our authorized representatives. We reserve our right to refuse any request for a returns, refunds and/or exchange unless all requirements and instructions are followed to our satisfaction or if we deem or suspect (at our sole discretion) that any request is fraudulent. Upon accepting any of the remedies set out above, you agree that you shall have no further claim against Leaf Ocean Pte Ltd as regard to the non-confirming or defective product.

If you have any questions about our return and exchange policy, please contact our us at acc-exe@leafocean.com.sg