1. How do I place an order online?

Find the products that interest you to purchase. Use our site navigation, search engine or product finder feature. For product information, videos and other related links, click on any product name to get to a specific product detail page.

Add the product to your shopping cart. Select your desired size (if applicable), quantity and then click the “Add to cart” icon. A window will appear confirming that the product has been added to your cart. You can then continue shopping and browsing the site. To view the contents of your shopping cart, click on “View my cart.”

To view your shopping cart, simply click the “shopping cart” icon at the top right of any page. Here, you can update quantities and add or delete items. 

Place your order. Simply click the “Checkout” button after reading and agreeing with our Terms and Conditions. After your order has been submitted, a “Thank You” page will be displayed, confirming your order. An email confirming receipt of your order will be sent to you. If an order confirmation does not arrive within 24 hours after submission, please email our Customer Service team at acc-exe@leafocean.com.sg We will revert within 2 business days (excluding Public Holidays).

2. I’m having trouble navigating the site. What can I do?

If you are having difficulty accessing pages on our website, it is possible that your browser is storing data on our site which is no longer up to date. We advise that you empty your caches by using the “Shift + F5” keys if using the Google Chrome browser, or “Ctrl + F5” if using Internet Explorer or Firefox.

3. My product is unavailable.  How will I be notified when stocks are back?

Kindly email our Customer Service team at acc-exe@leafcoean.com.sg to enquire or fill up the Stock Alert form to request for an email notification to be received as soon as the product is back in stock.

4. What should I do if I have a problem finalizing my order?

If you have correctly entered your data and added your products to your shopping bag but are unable to finalize your order, our customer service team is here to help! Contact us for assistance by completing the form on our Contact Us page.

5. Do I have to register an account to place an order?

Yes you are encouraged to register an account which allows you to track your order and review your order history. Plus, you will save time when placing future orders by not having to re-enter your basic details for subsequent orders.

6. How do I re-order my past purchase?

Find your order history. Under “My Account” > “Orders”, it will display all the orders that you have make. Click on the button “REORDER ALL“ on the order that you like to re-order and the page will direct you to the shopping bag.

View your shopping bag. Here, you can update quantities and add or delete items. You can also select from a range of complimentary samples with any order.

Place your order. Simply click the “Checkout” button after reading and agreeing with our Terms and Conditions. After your order has been submitted, a “Thank You” page will be displayed, confirming your order. An email confirming receipt of your order will be sent to you.

7. How can I take advantage of current promotional offers?

To find out about our current offers, check the “special offers” section on our home page. There you can find all the terms and conditions to take advantage of our offers.
Please note: Promotions that are applied to your shopping cart cannot be combined usually with other offers.

8. Which payment methods are available?

We accept all these Credit / Debit cards & payment options:

1. Visa
2. MasterCard
3. American Express
4. Paypal 
5. PayNow 
6. Google Pay

We’re sorry, we do not accept:

1. Cash on Delivery (COD)
2. Cheques

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.

Important information:
For your security, your billing name and address must match that of the credit/ debit card being used for payment. We reserve the right to cancel any order that does not match this criteria.

9. Can I give my personal information securely?

All information provided is strictly confidential.

It will be used exclusively by internal departments at Leaf Ocean Pte Ltd for the sole purpose of making a delivery or serving you better. We use the latest and most secure technology available, which encrypts all of your personal and credit card details.

10. What can I do if my payment has been refused?

If payment is declined, please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution.

If you encounter any further difficulties or have any additional questions, please email our Customer Care team at acc-exe@leafocean.com.sg. We will revert within the next 2 business day (excluding Public Holidays).

11. Do I get an invoice for my order?

For any order placed online, you will receive an invoice by email within 24 hours of your order being confirmed.

12. I have an account; how can I check the status of my order?

When you place an online order, you will receive a confirmation email from us. If you do not receive a confirmation email within an hour, please email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

You will receive another email when your order has been dispatched. It will include your order tracking number. You can track your delivery by clicking on the Track Order Link. If you have created an account online, you can also track the status of your order within the My Account section of the website.

13. How do I change my order?

Once your order has been validated, it is not possible to modify its contents.

If you just want to change your delivery address, please contact our Customer Care team at customercare@sg.clarins.com. We will revert within the 2 business day (excluding Public Holidays).

If you ordered the wrong product or forgot to enter a promotional offer, we advise that you place a new order and return the wrong order to us.

14. Why was my order cancelled?

An order may be cancelled in the following scenarios below:

1) Out-of-stock Situation

In the event of a temporary stock shortage, very occasionally an order will be cancelled by our logistics team. We are very sorry about this.

If this is the case, you will receive an email confirming that the product ordered is unavailable and your order has been refunded. The refund is immediately processed when the email is sent.

You will see the refund appear on your bank account within 14 working days.

2) Unauthorized use of offer

Leaf Ocean Pte Ltd reserves the right to cancel any order due to unauthorized use of offer and to modify or cancel this promotion due to technical error or unforeseen problems. For your security, your billing name and address must match that of the credit / debit card being used for payment. We reserve the right to cancel any order that does not match this criteria.